Returns & Exchanges :
At Heart-of-the-Ocean.com, we do our best to ensure that our product descriptions are as detailed as possible so that you do not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order cancellation policy:
We are proud of our ability to process all orders placed on our site quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at email@example.com as soon as possible.
A large majority of the items are processed within 12 hours, it is imperative that you contact us during this period, so that we can try to cancel your order before it is processed and/or shipped.
No request for cancellation of your order can be taken into account if it has already been processed.
It is your responsibility to check the accuracy of this address and to contact us very quickly to inform us of any changes. The latter can only be carried out if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for rejected or undeliverable orders (inaccessible addresses, incomplete addresses...).
In the latter cases, these packages may be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund of your order deducted from the shipping costs or we will offer you a reshipment, according to your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
Return policy :
We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the time you receive your jewels. If for any reason you are not satisfied, simply fill out this return form. Sign it and send it with your package to the address we will indicate when you write to our support.
Exchanges / Refunds / Replacements
If you are within the 14-day return period we offer you 2 options:
1. Refund details and vouchers
By default, the refund method is the voucher. If you would like to receive a refund, please let us know.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be re-issued and are not refundable.
2. Replacement of an incorrect or defective item
We're really sorry! Please send us an email to firstname.lastname@example.org with the following details:
How can I get a refund for my product?
If you wish, we can ship you a new product or replace it with another item of the same value.
There are some situations where only partial refunds are granted (if applicable). Due to inspection, storage and processing fees, some items may incur a 15% restocking fee for returned and refunded orders. Orders that are exchanged or items returned/exchanged due to the manufacturer's defect will not incur these restocking fees. The charges will be applied to the original order and the balance will be refunded. The buyer must pay the return shipping costs.
How long does it take to get a refund?
Generally, refunds can take up to two weeks to be processed. All refunds must be verified for authenticity and submitted to our accounting department for processing.
How to return an item?
Late or missing refunds:
The customer is responsible for paying his own shipping costs for the return of an item. If you receive a refund, you will receive exactly what you paid for the product (less the restocking fee).
If you would like an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
If you are shipping items worth more than $50, we strongly suggest that you return the product to us with a tracking number.