Yes. Heart of the Ocean is our own registered brand in Europe for our jewelry. For those territories, you are visiting the official boutique of the brand.

Our jewelry is adorned with a high-quality blue crystal, carefully selected from a renowned European crystal house recognized worldwide for the brilliance, purity, and precision of its jewelry crystals.

This crystal house supplies many designers and creators, but does not allow independent jewelry brands to use its name commercially, as it also offers its own jewelry collections. Out of respect for intellectual property rights, and because Heart of The Ocean is itself a registered trademark, we do not publicly display the name of this crystal brand on our product pages.

However, our customer service team can provide, upon simple request, the exact crystal references used in our jewelry. This allows you to verify the quality of the crystal while respecting the usage rules of the brand that manufactures it.

No, and that is precisely part of its beauty. Depending on the viewing angle, the light, the surroundings, the size of the stone and the way its facets catch the light, the crystal may reveal slightly different blue tones and reflections. This visual richness is part of the refined, vibrant and precious character of every Heart of the Ocean jewel.

Yes. Every Heart of the Ocean jewel is presented with care in an elegant gift box, designed to enhance the piece from the moment it is received. We place great importance on the unboxing experience so that it feels refined, memorable and true to the precious world of the brand.

Absolutely. A Heart of the Ocean jewel is especially suited to gifting thanks to its timeless aesthetic, emotional aura and carefully prepared presentation. Whether for a birthday, a romantic gesture or a meaningful occasion, it is designed to offer more than a jewel alone: a memory, an emotion and a beautiful experience.

Yes. At Heart of the Ocean, we pay particular attention to the presentation of every order so that receiving the jewel reflects the emotion it is meant to carry. Beyond the jewel itself, we wanted to create a moment that feels thoughtful, elegant and memorable from the very first opening.

Once your order has been confirmed, you will receive a confirmation email containing the key details of your purchase. This email confirms that your order has been successfully received. If you do not see it within a few minutes, we recommend checking your spam or junk folder as well. If needed, our contact form remains at your disposal.

If your order has not yet been prepared or dispatched, we invite you to contact us as soon as possible via our contact form. We will always do our best to assist you. Once preparation is underway or shipment has been initiated, it is not always possible to modify or cancel the order.

We are always happy to help before you place your order. You can contact us at any time via our contact form, and we will reply with the greatest care as quickly as possible.

All Heart of the Ocean jewels are carefully prepared and dispatched from Belgium. This allows us to ensure attentive preparation, smoother order tracking and a delivery experience that reflects the refined universe of the brand.

We ship primarily to Belgium and France. Depending on the period and logistical possibilities, some orders may also be shipped to other destinations. If your country appears in the list available at checkout, we will be pleased to ship your jewel there. Otherwise, we invite you to contact us via our contact form to discover any options that may be available.

Delivery times may vary depending on the destination, the time of year and current logistical conditions. As soon as your order is dispatched, you will receive a confirmation email, and when tracking is available, it will be shared with you so that you can follow your jewel’s journey with complete peace of mind. Since our jewels are prepared and shipped from Belgium, deliveries within Europe can generally be handled with a smoother timeline and a more reassuring delivery experience.

Yes. Whenever a tracking number is available for your shipment, it will be sent to you after your order has been dispatched so that you can follow your parcel with peace of mind. When applicable, we will also provide the tracking URL allowing you to follow the shipment in real time.

Yes. For distance purchases, you generally have a 14-calendar-day period after receiving your jewel to exercise your right of withdrawal, without having to provide a reason. We simply ask that you inform us within this period via our contact form, so that we can provide you with your return number and the instructions needed to process your request. The jewel must then be returned in the required conditions, together with its original gift box and all items supplied with the order.

Unless clearly stated otherwise at the time of purchase, the direct cost of return shipping remains the responsibility of the customer when exercising the right of withdrawal. We recommend choosing a carefully prepared return shipment with proof of postage and, ideally, tracked delivery, to ensure a smoother and more secure process.

To ensure your return can be processed in the best possible conditions, we invite you to contact us first via our contact form in order to obtain your return number. Your jewel should then be returned complete, together with its original gift box and all items supplied with the order. To protect the piece during transport, the gift box itself should be placed inside a suitable outer parcel and carefully secured. We also recommend using a shipping method that provides proof of dispatch and, ideally, tracking. These simple precautions help ensure smoother processing and easier identification upon arrival.

Where the right of withdrawal has been validly exercised, the refund is made as promptly as possible and, at the latest, within the time period provided by the applicable regulations. Depending on the return method used, it may be processed once the returned jewel has been received or once sufficient proof of dispatch has been provided. In every case, we handle each request with care, clarity and attention.

Yes. Payments made on our boutique are processed through secure payment solutions, designed to offer a smooth, reliable and reassuring shopping experience. Every step is intended to make your purchase feel clear, simple and confident. If you have any question before completing your order, we remain at your disposal via our contact form.

Yes. Once your order has been confirmed, you will receive a confirmation email containing the essential details of your purchase. We also recommend checking your spam or junk folder if it does not appear in your inbox within a few minutes. If needed, you are of course welcome to contact us via our contact form.

To preserve the lasting beauty of your Heart of the Ocean jewel, we recommend avoiding contact with water, perfume, cosmetics, household products and any substance likely to alter its finish. It is also preferable to remove your jewel before showering, swimming, exercising or sleeping, and to store it away from moisture, ideally in its original gift box. Gentle care and a few simple habits will help preserve its beauty for longer.

If your jewel arrives damaged or presents an issue, we invite you to contact us as soon as possible via our contact form, including your order number and, if possible, a few photographs. This will allow us to review your request with care and provide the most appropriate response. Our jewels benefit from the legal guarantee applicable in the event of a lack of conformity. However, damage resulting from a shock, a fall, excessive pulling, improper handling, insufficient care or normal wear does not fall within that guarantee.

Yes. Our jewels benefit from the legal guarantee applicable to consumer goods. If your jewel shows a lack of conformity, we invite you to contact us as soon as possible via our contact form, ideally including a few photographs and your order number. A Heart of the Ocean jewel is a creation designed to offer refined brilliance, precious presence and lasting emotion. Like any exceptional jewel, it deserves to be worn, handled and cared for with attention. Alterations caused by a shock, a fall, excessive pulling, improper handling, insufficient care or normal wear do not fall within the scope of the legal guarantee.

Yes. For orders shipped outside the European Union, customs duties, import taxes or customs clearance fees may be requested by the competent authorities or by the carrier in the destination country.

These charges remain the responsibility of the customer and vary depending on the destination country and the applicable local regulations. If you wish to order from a country located outside the European Union, we recommend checking in advance with the customs authorities or the relevant carrier in your country in order to obtain the most accurate information.

We remain at your disposal for any question before or after your order. You can contact us via our contact form, and we will respond with the greatest care as quickly as possible. If your request concerns an existing order, we recommend including your order number to help us assist you more efficiently.